FAQ
Collected from demos and every feature page. Missing yours? Message us on Zalo OA or book a demo and the Qub-X team answers directly.
Yes. Qub-X can replace disconnected parts such as scheduling, customer records, POS, inboxes and reporting. For tools you need to keep, the team can review what should be integrated and what should be rolled out in phases.
Yes. Qub-X supports multi-branch operations, so owners can see the full picture while each team member works within the right branch and role scope.
Access can be controlled by role, branch and job scope. Front desk, consultants, doctors and managers can each see the data they need without exposing unnecessary information.
Timing depends on branch count, data migration and current workflows. The demo helps define a practical rollout scope and training plan.
Pricing depends on the selected package, integration needs, implementation support and operational scale. You can start with a trial to evaluate fit first.
Vietnamese, English and Korean. Each user picks their own display language; the clinic's shared data never changes.
Yes, as unconfirmed with their own colour. The front desk calls to confirm and changes the status.
No. The clinic adds, removes and recolours groups in settings.
A new confirmation can be sent on Zalo OA or whichever channel the customer uses, from the appointment panel.
It becomes an outstanding amount on that invoice, shown in the Outstanding tab and on the customer card; collect it later on the same order.
Yes. Click Transfer on the package card and pick the recipient; history records who gave what to whom.
Pushes invoices and receiving slips to MISA so accounting never retypes them.
Overview, before / after photos, medical notes, packages and payments, consent forms, appointments and customer analysis. One tab each, one record.
No. Notes, services, staff and status save the moment they change.
Access follows role and branch: the front desk, consultants and doctors see only what they need, and every action is logged.
Zalo OA, Messenger, Instagram, WhatsApp, LINE, KakaoTalk, WeChat, Telegram and TikTok are the most common; we connect the ones you already use.
The thread shows as a new lead; click Link existing customer if there is a record, or create one right in the side pane.
Depends on permissions. By default the owner sees theirs; managers see all and can reassign.
Depends on permissions. By default a branch sees its own stock and the warehouse; managers see everything.
Stock is not deducted for them, and Analytics shows how many services still need norms so you can add them over time.
Yes, but manual adjustments are flagged and excluded from net usage so they do not distort the analysis.
When paid. Unpaid orders sit in new debt, kept separate so revenue is never inflated.
No. The cash came in at top-up; deducting a session spends the balance and the report records it separately.
Depends on permissions. Branch managers see their branch; the owner sees all and can compare.
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