What clinics ask about Qub-X

Qub-X is management software for aesthetic and dermatology clinics in Vietnam, and it works for spas too, a product of Coauths, built in Ho Chi Minh City. One shared customer record connects scheduling, orders and payments, an omni-channel inbox (Zalo, Messenger, Instagram, WhatsApp, KakaoTalk and more), inventory, staff timekeeping and reports, for single clinics and multi-branch chains alike.

Yes. Qub-X can replace disconnected parts such as scheduling, customer records, POS, inboxes and reporting. For tools you need to keep, the team can review what should be integrated and what should be rolled out in phases.

Yes. Qub-X supports multi-branch operations, so owners can see the full picture while each team member works within the right branch and role scope.

Access can be controlled by role, branch and job scope. Front desk, consultants, doctors and managers can each see the data they need without exposing unnecessary information.

Timing depends on branch count, data migration and current workflows. The demo helps define a practical rollout scope and training plan.

Pricing depends on the selected package, integration needs, implementation support and operational scale. You can start with a trial to evaluate fit first.

Vietnamese, English and Korean. Each user picks their own display language; the clinic's shared data never changes.

Overview, photos, packages, prepaid cards, payments and balances, membership tier, appointments, follow-ups and complaints, forms, notes, medical records and prescriptions, one tab each in the same record.

No. Notes, services, staff and status save the moment they change.

Only roles given access by module and branch, and every time a medical record is opened it is logged.

When paid. Unpaid orders sit in new debt, kept separate so revenue is never inflated.

No. The cash came in at top-up; deducting a session spends the balance and the report records it separately.

Depends on permissions. Branch managers see their branch; the owner sees all and can compare.

Zalo OA, Messenger, Instagram, WhatsApp, LINE, KakaoTalk, WeChat, Telegram and TikTok are the most common; we connect the ones you already use.

The thread shows as a new lead; click Link existing customer if there is a record, or create one right in the side pane.

Depends on permissions. By default the owner sees theirs; managers see all and can reassign.

Depends on permissions. By default a branch sees its own stock and the warehouse; managers see everything.

Stock is not deducted for them; the service page shows No materials yet, and Analytics shows how many services still need norms so you can add them over time.

Yes, but manual adjustments are flagged and excluded from net usage so they do not distort the analysis.

Timekeeping, shift scheduling, leave and timesheets for spa and aesthetic clinic staff, per branch.

On their phone: register a face once, then every clock-in takes a quick photo to confirm.

Yes, each site has coordinates and a radius, and clock-ins outside it or without a location are flagged on the timesheet.

Days missing a clock-in or clock-out are flagged, staff send a forgotten clock-in request with the times, and a manager approves it.

In Qub-X CRM, on each order and totalled per staff member.

Yes. Under Circular 13/2025/TT-BYT, licensed aesthetic and dermatology clinics must have them by 31/12/2026.

Spas without a medical license are not required to yet, but customers' health information must still be protected under the 2025 Personal Data Protection Law.

Not necessarily. Circular 13 accepts lawful e-signatures, biometrics or other electronic confirmation; Qub-X EMR confirms the record electronically when the doctor completes the visit.

Yes. Hospitals had until 30/9/2025 and, under Directive 04/CT-BYT, stop using paper records from 1/1/2027.

E-prescription is already in; sending to the National Prescription System is coming soon, and the facility will only enter its connection code and doctor codes once.

Book a demo and the Qub-X team will walk you through it on sample data and plan your rollout before 31/12/2026.

Yes, they land on the calendar as unconfirmed, tagged Online, for the front desk to call and confirm.

Yes, add groups, pick colours, set the order or switch them off in the admin console, and existing bookings stay as they are.

A new confirmation can be sent on Zalo OA or whichever channel the customer uses, from the appointment panel.

It stays as a balance on that order, with a due date if you set one, shown on the Balances page and in the customer record, and you collect it later on the same order.

Yes, add a session-transfer line to the order, the recipient gets a new session card with the same service and expiry, and the card history shows who it went to.

It drafts the e-invoice from the order into MISA meInvoice for the clinic to sign and issue, and the invoice number comes back to the order; receiving slips are pushed to MISA too, so accounting never retypes them.

From the websites, Facebook pages, Instagram and TikTok of the clinics you follow, and from Google by keyword, updated on a schedule. Every price comes with the original text, a source link and the date it was seen.

No. Briefs and content sets both wait for a person to approve; once approved, the images, video and captions download as one set for the clinic to post.

The clinic sets what must never appear in images (such as before/after photos) and banned words (such as 100% guaranteed); the legal line and licence number are added to every caption. In Vietnam, ads for medical services still need the health authority to approve the content before posting.