Zalo, Messenger & WhatsApp in one inbox

Inside Qub-X Omnichannel

Every channel in one inbox

Zalo, Messenger, Instagram, WhatsApp… in one list.

Filter by channel, unread and owner
Alerts for long waits and unassigned chats

International customers, each on their own app

WeChat, LINE, KakaoTalk, WhatsApp in the same inbox.

WeChat, LINE, KakaoTalk, WhatsApp, Messenger, Zalo in one list
No juggling tabs or phones

Book inside the chat

Name and phone already there; pick service and time.

Never leave the inbox, never retype the name
Link a new contact to an existing record in one click

Handover between shifts

The next shift picks up exactly where it stopped.

Internal notes are never sent to the customer
Reassign a conversation, the history follows

One message becomes one appointment: 4 apps → 1 inbox.

The customer messages, the consultant sees the record and past appointments at once and books in the same window. No app switching, no re-asking, no forgotten replies.

Fewer stepsRead, reply, check the record and book in one window.

No lost leadsUnread, unassigned and long-waiting threads are flagged in the list.

No retellingHistory and internal notes live on the thread; the next shift picks up in place.

The problem

When a customer messages on Zalo at 9, someone sees it at 9:30.

Messages sit on each staff member's phone, one app per channel. Who replied, what was said, whether the customer booked, nobody knows, and the customer leaves before anyone follows up.

One phone per channel, one person holding it
Unread leads that nobody chases
Asking the customer again because there is no history

The usual way: Open Zalo on a personal phone, Switch to Messenger to check for new messages, Open the CRM and search the customer by name, Ask a colleague what was already discussed, Go back to the app to send the time

What stands out

When you open the inbox, every connected channel is in one list.

Zalo, Messenger, Instagram, WhatsApp, KakaoTalk… the clinic picks which channels to connect. Every conversation carries labels, an owner and a waiting time; the customer record sits right beside the chat.

Filter by channel, new, unread, owner
Intent labels and long-wait alerts on each conversation
Customer record and next appointment beside the chat

Saves retyping the name

When the customer says yes, book them inside the chat.

The new-appointment panel slides out beside the inbox with name and phone prefilled. Pick service, time and branch, the confirmation goes back on the channel they are already using.

4 apps, 5 steps, easy to miss1 inbox, never leave the window

Never leave the inbox, never retype the name
Link a new contact to an existing record with one click
Quick replies and FAQ for repeated questions

Easy to use

When shifts change, the next person picks up exactly where it stopped.

The full conversation history, internal notes and owner live on the thread. Reassign to a colleague with one click; no forwarding, no retelling.

Internal notes never sent to the customer
Reassign a thread and the history goes with it
Works on desktop and phone

Three questions consultants ask

Which channels can be connected?

Zalo OA, Messenger, Instagram, WhatsApp, LINE, KakaoTalk, WeChat, Telegram and TikTok are the most common; we connect the ones you already use.

What if a customer messages from an unknown number?

The thread shows as a new lead; click Link existing customer if there is a record, or create one right in the side pane.

Can staff see each other's conversations?

Depends on permissions. By default the owner sees theirs; managers see all and can reassign.

Wherever customers message, the clinic replies from one inbox