Which channels can be connected?

Zalo OA, Messenger, Instagram, WhatsApp, LINE, KakaoTalk, WeChat, Telegram and TikTok are the most common; we connect the ones you already use.

What if a customer messages from an unknown number?

The thread shows as a new lead; click Link existing customer if there is a record, or create one right in the side pane.

Can staff see each other's conversations?

Depends on permissions. By default the owner sees theirs; managers see all and can reassign.

VI See the journey Book a demo

Features Omni-channel – Chat

Wherever customers message, the clinic replies from one inbox

Zalo, Messenger, Instagram, WhatsApp, LINE, KakaoTalk, WeChat, Telegram and more in one inbox, tied to customer records and appointments.

Book a demo See how it works

01 / 03
Pick your own channels
02 / 03
Clear ownership
03 / 03
Book inside the chat

Features

Inside Qub-X Omni-channel

Zalo, Messenger, Instagram, WhatsApp… in one list.

01 / 04

Every channel in one inbox

Zalo, Messenger, Instagram, WhatsApp… in one list.

Filter by channel, unread and owner
Alerts for long waits and unassigned chats

Versus the old way

One message becomes one appointment: 4 apps → 1 inbox

The customer messages, the consultant sees the record and past appointments at once and books in the same window. No app switching, no re-asking, no forgotten replies.

01Fewer stepsRead, reply, check the record and book in one window.
02No lost leadsUnread, unassigned and long-waiting threads are flagged in the list.
03No retellingHistory and internal notes live on the thread; the next shift picks up in place.

The usual way · 5 steps

Open Zalo on a personal phone
Switch to Messenger to check for new messages
Open the CRM and search the customer by name
Ask a colleague what was already discussed
Go back to the app to send the time

4 apps, 5 steps, easy to miss

With Qub-X · 2 steps

1Open the inbox, the record is already on the right
2Reply, click New appointment, pick a time, done

1 inbox, never leave the window

Connect the way your clinic wants

Turn on the platforms your customers actually use, these 9 are the most common

See how it works

Zalo
Messenger
Instagram
LINE
WhatsApp
KakaoTalk
WeChat
Telegram
TikTok

Shared inbox

9 channels

All channels

HHannah9:12 AMAny openings Saturday afternoon?
OOlivia9:08 AMDo you offer skin consultations?
SSofia9:05 AMWhat time does the Austin clinic close?
MMadison8:57 AMSaw your video, can I book a visit?
GGrace8:51 AMCan I come in for a follow-up next week?
LLinh8:44 AMThank you, my skin feels much better

The problem

A customer messages at 9, someone sees it at 9:30

01/ 08

Messages sit on each person's phone, one app per channel, and nobody knows whether the customer got a reply.

One phone per channel, one person holding it
Unread leads that nobody chases
Asking the customer again because there is no history

The usual way: Open Zalo on a personal phone, Switch to Messenger to check for new messages, Open the CRM and search the customer by name, Ask a colleague what was already discussed, Go back to the app to send the time — The usual way

One phone per channel, one person holding it
Unread leads that nobody chases
Asking the customer again because there is no history
One phone per channel, one person holding it
Unread leads that nobody chases
Asking the customer again because there is no history

What stands out

Every connected channel, one shared inbox

02/ 08

Messages from every channel the clinic has connected land in one list, and each conversation has an owner, a status, tags and a waiting time.

Filter by channel, status and tag, with Unread and Mine tabs
Intent labels and long-wait alerts on each conversation
Reply on the channel the customer is using

Filter by channel, status and tag, with Unread and Mine tabs
Intent labels and long-wait alerts on each conversation
Reply on the channel the customer is using
Filter by channel, status and tag, with Unread and Mine tabs
Intent labels and long-wait alerts on each conversation
Reply on the channel the customer is using

Saves asking again

The customer messages, their record is already beside the chat

03/ 08

Link the conversation to the customer once, and the right-hand pane shows code, phone, spend, balance owed and last visit.

4 apps, 5 steps, easy to miss1 inbox, never leave the window

Open the customer record in one click
Link a new contact to an existing record with one click
Photos and files the customer sent in one tab

Conversation list and customer record in Qub-X CRM — Record beside chat

Open the customer record in one click
Link a new contact to an existing record with one click
Photos and files the customer sent in one tab
Open the customer record in one click
Link a new contact to an existing record with one click
Photos and files the customer sent in one tab

Booking

The customer says yes, book them inside the chat

04/ 08

Name and phone are already there, so pick the service, time and branch and send the confirmation on the channel they are using.

Never leave the inbox, never retype the name
Open the record from the chat to book more sessions
Customers from ads: who booked or paid after messaging

Booking from the inbox in Qub-X CRM — Booking in chat

Never leave the inbox, never retype the name
Open the record from the chat to book more sessions
Customers from ads: who booked or paid after messaging
Never leave the inbox, never retype the name
Open the record from the chat to book more sessions
Customers from ads: who booked or paid after messaging

Saved replies

The same question again, type / for a saved reply

05/ 08

Saved replies are grouped and kept per branch, typing / or Ctrl+/ in the composer inserts one, and the most used come first.

One set per branch
Import and export the set from a file
Quick replies and FAQ for repeated questions

/price-listService price list

/addressBranch address

/price-list

Reply via Zalo · 24-hour window

Templates for Austin

Saved replies

One set per branch
Import and export the set from a file
Quick replies and FAQ for repeated questions
One set per branch
Import and export the set from a file
Quick replies and FAQ for repeated questions

Easy to use

When shifts change, the next person picks up in place

06/ 08

History, internal notes, tags and the owner stay on the conversation, so changing the owner is the whole handover.

Internal notes only staff can see
Change the owner, the history follows
Works on desktop and phone

Internal notes only staff can see
Change the owner, the history follows
Works on desktop and phone
Internal notes only staff can see
Change the owner, the history follows
Works on desktop and phone

Complaints

A complaint arrives by message, log it from the chat itself

07/ 08

The Log complaint button turns the customer's messages into the ticket, and a follow-up that is due can be recorded right in the inbox.

The ticket records the channel and the customer's messages
Record OK, a problem or not reached while chatting
The complaint is flagged at the next visit

Hannah BrooksIn progressMedium

KN-000123 · Side effect

Oct 14 · Apologised, invited her in to talk

Oct 14 · Complaint received

Flag at the next visitFront desk · consultant · doctor

Complaint from chat

The ticket records the channel and the customer's messages
Record OK, a problem or not reached while chatting
The complaint is flagged at the next visit
The ticket records the channel and the customer's messages
Record OK, a problem or not reached while chatting
The complaint is flagged at the next visit

International customers

Each country has its own chat app, the clinic keeps one inbox

08/ 08

WeChat, LINE, KakaoTalk and WhatsApp sit in the same list as Zalo and Messenger, and the inbox tells you when a channel's reply window has closed.

Staff interface in Vietnamese, English and Korean
Each channel's reply window shows under the composer
After 24 hours on WhatsApp, send an approved template

Staff interface in Vietnamese, English and Korean
Each channel's reply window shows under the composer
After 24 hours on WhatsApp, send an approved template
Staff interface in Vietnamese, English and Korean
Each channel's reply window shows under the composer
After 24 hours on WhatsApp, send an approved template

Three questions consultants ask

Which channels can be connected?: Zalo OA, Messenger, Instagram, WhatsApp, LINE, KakaoTalk, WeChat, Telegram and TikTok are the most common; we connect the ones you already use.
What if a customer messages from an unknown number?: The thread shows as a new lead; click Link existing customer if there is a record, or create one right in the side pane.
Can staff see each other's conversations?: Depends on permissions. By default the owner sees theirs; managers see all and can reassign.

Connected to Qub-X Omni-channel

Same system, same customer record

EMR – Medical recordsNewMedical records for Circular 13/2025/TT-BYT.AI Marketing – Marketing assistantNewMarket price surveys, ready-to-post content.CRM – Customer relationship managementCustomers, bookings and orders on one record.HRM – TimekeepingNewFace check-in, shifts and leave.Inventory – StockStock per branch, expiry and usage.