01 - Capture
Collect messages
Messages from 9 channels arrive in one inbox and are grouped by new/unread status.
Feature / Omni Channel
9 channels - 1 workspaceTurn every message into one connected customer journey.
Qub-X connects multi-channel conversations with customer records, scheduling and care workflows so teams respond faster, keep every lead visible and act with context.
No tab switchingClear ownershipContinuous history
9 channels / 1 inbox
Every customer matches the right record
Connect the channels customers already use:
9
messaging channels
1
unified inbox
360°
customer record
0
lost context
One continuous workflow
From first message to confirmed appointment.
Every care step lives in one workspace, with clear ownership and full history so the next teammate can continue in context.
02 - Classify
Tag & assign
Mark intent, assign ownership and route work by role.
03 - Care
Understand in context
See records, appointments, notes and care data beside the conversation.
04 - Convert
Book immediately
Create an appointment, choose branch and assign staff without leaving the inbox.
Real product - contextual data
One screen for the conversation and every detail needed to act.
Filter and prioritize
Sort by channel, status, tag and owner so teams act in the right order.
Reply with context
Templates, internal notes and message history stay side by side.
360° customer record
Latest appointment, notes, memo and care data appear in the customer card.
Operating advantages
Not just an inbox. It is the workspace for customer care.
Unified inbox
One conversation list for every channel, so teams do not miss messages.
3
No missed leads
Unread, unassigned or time-sensitive leads stay visible.
Clear ownership
Assign conversations, tag intent and see who is responsible.
360° record
Patient info, appointments, treatment records and care history in one flow.
Book from chat
Turn a conversation into an appointment without leaving the inbox.
Aあ
Multilingual work
Support international teams with one shared clinic workflow.
One continuous workflow
Fewer actions. More context. Faster conversion.
Qub-X puts the right information beside every message so teams know what customers need, who owns the case and what should happen next.
01. Messages in one place
02. Records, staff and internal notes
03. Appointments, branch and owner
04. Reply templates and care tools
See Omni Channel in action
Do not let messages get lost between channels.
Book a 30-minute demo and review your clinic's current customer care workflow with the Qub-X team.